More Frequent Asked Questions
Q: How can I start customizing my socks?
First of all, you can send us your logo and colors to firstname.lastname@example.org
. Our team of designers will work on an idea and submit it to you. Our custom sock manufacturing process provides so many combinations and possibilities that it would be impossible to create an Online Designer Tool that would cover all possible options: your imagination is the limit! Therefore, we invite you to send us your logos, ideas and requirements and our professional sock designers will provide free mock-ups of your dream custom socks. We will get back to you in less than 48 hours.
Q: Can I design my own custom socks using your website?
Unfortunately, no. You can send us your artwork, design and ideas and our team of designers will work a custom sock design for you. Our custom socks’ manufacturing process offers so many possibilities of colors, lines, designs and letters that it would be impossible for us to provide our custom with an effective Online Design Tool. Do not hesitate to submit us your ideas at email@example.com
. Our team of award-winning designers will send you free mock-ups of the custom socks you always dreamed of! We will be back to you within 48 hours.
Q: What is your turnaround time?
Answer: Generally, our lead time is 4-5 weeks for the whole process of creating and manufacturing the custom socks. However, with an additional Rush Fee, we can deliver your socks in less than 2 weeks.
Q: What is your return and refund policy?
Answer: Since each order is custom made with your images, your colours and logos we cannot accept returns.
Q: Are your socks unisex?
Yes, they are. You can consult our size chart that will show male and female size equivalences so you can choose what size is best for you. Have a look at our size chart
Q: Do you have children and women sizes?
Even though our custom socks are unisex, we offer socks in size from XS to XL. Have a look at our size chart
Q: What is your minimum order?
Answer: Unfortunately, we do not manufacture small quantities of custom socks for particulars. Our minimum order quantity is 75 pairs for knee-high socks and 120 pairs for all other socks.
Q: Can I have different styles and colors and sizes on the minimum order?
Answer: Of course, you can: you will be getting 75 or 120 pairs of identical custom socks in five possible sizes to accommodate all your needs. Do not hesitate to ask our advice!
Q: Do you ship worldwide?
Answer: Yes, we ship worldwide. Whether you are in Australia, China, Europe, Canada or United States, we ship our custom socks everywhere in the world!
Q: Do you offer free shipping?
Answer: Sadly, we do not offer free shipping. However, we are happy to offer you a fixed cost per order.
Q: How can I get a free sample of your socks?
Q: Can I buy a pair of custom socks with the designs you have on your portfolio?
Answer: Sadly, since we only sell one-of-a-kind custom socks, none of the custom socks you see in our portfolio can be purchased.
Q: Where are the custom socks manufactured?
Answer: Each pair of custom socks is manufactured in the United States. However, we can ship worldwide.
Q: Where are you located?
Answer: In order to give an optimal service to our growing clientele, we have offices in Canada and in United States.
Q: Are your custom socks made with ecofriendly yarns, natural or organic dyes?
Q: Do you make custom dress socks or only custom athletic socks?
My Custom Socks manufactures custom socks of any kind: whether it is for a sports team or clothing store, we can create any style needed. Have a look at our style section: http://www.mycustomsocks.com/style/
Q: Do you have a wholesale department?
Answer: My Custom Socks offers rock bottom prices based on quantities and we do not have a specific wholesale pricing structure.
Q: Where is your price list?
We do not have a price list on our website. You are welcome to contact our sales department by phone or email at firstname.lastname@example.org
to request a free quote or to get information about pricing.
Q: What are your setup fees?
Answer: Since we want to provide our clients with the best prices for their custom socks, we do not have setup fees.
Q: Will the price for the socks be cheaper if I only have one color and just letters on the sock?
Answer: The custom socks’ price does not depend on the design or the number of colors you put on it. The price only depends on the custom sock’s cuff height and the amount of custom socks you are ordering.
Q: I want to send you my logo, what type of file do you accept?
Answer: For better results, we prefer to receive your log in high resolution vector file but if you can send whatever you have on hand, .jpeg and .pdf formats are preferred.
Q: Can you put my face on the custom sock?
You can have every design you wish on your custom socks. However, keep in mind that our custom socks design are knitted, not printed. To give you a better idea, here is an example of a face we have made for a custom sock design : http://www.mycustomsocks.com/custom-socks-barack-obama/
Q: Are your custom socks real Nike elite?
Answer: As we are concerned to distinct ourselves from the competition, our custom elite socks are not made by Nike. Our custom elite socks are made with branded fabrics such as Coolmax and Lycra Sport, which do not only give better quality, but are much more comfortable.
Q: How many colors can I have on a custom sock?
Answer: Our custom socks are the most colorful of them all! You can get up to 7 different colors on your custom socks in order for them to be personalized. For better quality and improved durability, all your designs are knitted, not printed.
Q: Do you do Pantone color matching?
OWith the help of our professional design team, we try to match your colors as close as we can using our in-stock yarn. Have a look at our color chart
Q: What is the lowest height cuff you make?
Answer: As shown is our style section, our lowest height cuff is a “no-cuff” height. You can also ask for “no-show” or “footie” cuff, which where the cuff stops below the ankle to cover only the feet.
Q: Do you offer compression socks?
Answer: Of course, we do. Keep in mind that all our custom socks have a high-level of compression. However, if you wish to get true high-end compression socks, we also offer them at a higher cost.
Q: Do you offer arm warmers?
Answer: Yes, we do. Our professional teams can create durable and extremely comfortable custom arm-warmers with Bamboo and Merino Wool fabrics.
Q: What type of packaging do you offer?
To make sure your custom socks are safely delivered, we use our own packaging. If you wish to have your own packaging and label, we advise you contact our sales representative at email@example.com
Q: I just need plain socks without customization or personalization; can I still buy your socks?
Answer: Of course! When requesting your quote, you simply ask for our black or white socks. 12 pairs is the minimum order.
Q: Do you offer discounts to re-sellers or non-profit organizations?
Answer: We offer rock bottom prices based on quantities and we do not have a specific wholesale pricing structure. They only way to reduce prices, is to buy a lot of custom socks. If you wish to know more about sales and pricing, we invite you to contact us by phone or email, we will be happy to help you.
Q: Do you guys do custom Nike elite socks?
Answer: No, we do not. Our custom elite socks are made with branded fabrics such as Coolmax and Lycra Sport, which give a better quality, finish and durability.
Q: Can you put names on socks?
Answer: We can put names, designs, logos, brands, funky colors; your imagination is the limit! For further examples, have a look at our portfolio!
Q: Are the socks shipped from within Canada? I don’t want to pay duty!
Answer: We ship custom socks everywhere in the world. Duty fees can vary from a country to another. Since we are shipping from the USA, there are no duty fees for this country. Other countries, such as Canada, can possibly be subject to duty. If you want to know more about fees, you are welcome to contact us!
Q: Do I use the template to put my designs on?
Yes, you can use the template to put your designs on. Once we receive your templates, our design team will work on mock-ups to make sure you get the design you want. If you have further questions on templates, contact us at firstname.lastname@example.org
Q: How are your custom compression socks priced?
Answer: We are proud to offer true high-end custom compression socks for all your needs. However, they are a little pricier than other custom socks. Do not hesitate to send us a quote request for your custom compression socks and we will be happy to give you more details about the price.
Q: Can I make money selling these socks?
Answer: Absolutely! Along the years, My Custom Socks have sold custom socks to sportswear stores, bike shops, special events, so they can provide their own clientele with our high-quality custom socks. You can also use our custom socks for a fundraiser, for promotion or sell them as a souvenir for an event.
Q: What do I do with the template?
The template is there to help you with the design. You can put the design, letters and logo where you want them to be, so our design team knows exactly what you want. If you have further questions about templates, feel free to contact us at email@example.com
Q: I ordered a pair of socks just wondering when will I receive the sample pair?
Answer: You will receive a sample pair of socks within 7 days.
Q: What freedoms do I have in customizing?
Answer: You can choose the fabric, the color, the cuff height and submit us any design you want for your custom socks! You have the opportunity to work closely with our design team to make sure your custom socks are the way you want it.
Q: Are all of your custom socks sports socks? Any "playful" socks for promotions?
Answer: Our wholesale business has produced custom socks for many purposes: custom socks for special events, custom socks for music festivals, custom socks for fundraising events, etc. In short, we can create custom socks for any occasion: promotion, clothing line, sportswear, schools, fashion show, you name it. Feel free to contact us to discuss with our design team to come up with a unique idea for your custom socks.
Q: Can you guys make non-slip socks?
Answer: Unfortunately, we do not produce non-slip socks.
Q: How do I contact you for my custom socks?
Answer: The fastest way to contact us is by phone, where one of our sales representatives can answer all your questions. You can also start a live chat on our website or request a call back. Finally, you can send us an email and we will get back at you within 48 hours. Do not hesitate to contact us for a free quote!
Q: I would like to have some sort of intellectual property protection in place.
Answer: In order to achieve this, we can agree on signing an NDA. You can ask your sales representative about this possibility.
Q: Can you do a design all around the sock?
Answer: Yes, we can. We can do any design on your custom socks.
Q: Am I able to design my custom socks on this site?
Answer: Our team of professional designers will take care of this for you. We will send you free mock-ups for approval within 7 days and you can ask for changes if the design is not to your liking.
Q: Do you have an online "builder" or do you do the mock-up and send?
Answer: Once we have all the elements for your custom socks, we will work on a design and send you a mock-up.
Q: Do you just sell to end users or distributors?
Answer: We sell custom socks to both end users and distributers.
Q: Is there a way to order anything under 60 pairs?
Answer: Unfortunately, no. We want to be able to guarantee the best possible prices for our custom socks, so we cannot sell them one pair at the time.
Q: Why do I have to order 60 pairs?
Answer: Our business is a wholesale custom socks manufacturer; therefore, we are able to give 40 % to 60 % discount on larger quantities.
Q: What would be the advantage of those socks over cotton socks?
Answer: Even if it’s the most used fabric around the world, cotton socks do not offer many advantages. They are not durable, do not have moisture wicking and antibacterial and can be harmful to your feet’s health, especially if you are an athlete. Our most popular fabric, Coolmax, is four times more durable and comfortable that cotton socks.
Q: Can you put words on your custom socks?
Answer: Yes, you can put words, faces, artwork, funky design: your imagination is the limit! Have a look at our portfolio to see some examples of the custom socks we did.
Q: How limited are we in our designs?
Answer: There are virtually no limits to the designs you can send us. If you are an artist or graphic designer, you can send us your art and we will make our best to reproduce it on your custom socks.
Q: What type of printing do you do?
Answer: Since we want to provide our customers with custom socks of the highest quality, we do not use printing but 3-seam knitting, to make sure your design does not fade and keep that brand-new look for a very long time.
Q: Can we use schools PMS for colors?
Answer: PMS (Pantone Color Matching System) can be useful to see how good colors fit together. You can use it prior to design sending to make sure you have the right colors on your custom socks.
Q: Do you have a rush option?
Answer: Yes, we do. However, you may charge extra fee for Rush options and delivery for your custom socks. Do not hesitate to ask a sale representative about rush option.
Q: Does this company offer private label service?
Answer: We specialize in custom socks and all we do is kind of private label. However, if you require your own packaging and logo on the socks, we will have to charge more. It usually becomes unprofitable for our customers to do it, unless they order in quantities over 6000 pairs.
Q: Do you print fluorescent colors?
Answer: Yes, we can. We have a very vast range of colors you can choose from.
Q: Could ultrathin be used as a dress sock?
Answer: Yes. Our custom socks are not only for sports or athletes: you may order casual socks with ultra-thin fabrics.
Q: Can you do camouflage socks?
Answer: Unfortunately, no, we do not currently manufacture or create custom camouflage socks.
Q: What the material and thickness of your soccer socks are?
Answer: Custom soccer socks need to be extra comfortable and durable for the players. We choose Coolmax fabric for its exceptional moisture wicking and thermoregulation properties and Bamboo fabric, for its unusual softness and antibacterial features.
Q: How do I view a design I want to make?
Answer: Once you sent us a request for quote with choice of fabric, colors, design and letters, it is the design’s team responsibility to create your design. We will send you an image by email and a pair of custom socks within 7 days.
Q: Are you able to produce glow in the dark socks?
Answer: As amusing as it can be, sadly, we do not currently produce glow in the dark custom socks.
Q: Do you do private label work?
Answer: Since we specialize in custom socks, all we do is kind of private label. However, if you require your own packaging and logo your custom socks, we will have to charge you extra fee. It usually becomes unprofitable for our customers to do it, unless they order in quantities over 6000 pairs.
Q: What is the needle count used to produce your socks?
Answer: Our needle count is 200. We use a 3-seam knitting technique to make sure your custom socks are comfortable and durable.
Q: Do you make socks for clothing lines?
Answer: Absolutely. We could do anything over 120 pairs. However, if you want private label custom socks, you need quantities over 6000 pairs.
Q: If I provide our logo, can your folks put together a few designs for me?
Of course! All you have to do is sending us your details, letters, fabrics and logo at firstname.lastname@example.org
Q: What is the maximum amount of colors you can use per design?
Answer: You can choose up to 7 colors to put on your brand new custom socks.
Q: What part of the socks can you print?
Answer: Just a reminder here, for durability and aesthetics purposes, we do not use printing techniques, but high quality knitting techniques. We can knit your design, logo and letters pretty much all over your custom socks.
Q: Do you have any socks made from recycled or organic materials?
Answer: Yes, we have EcosoleMax fabric that is made from 100 % recycled plastic. For more information about our fabrics, please visit this page : http://www.mycustomsocks.com/fabric/
Q: Do all your custom socks have the netting on them?
Answer: To improve breathability and moisture wicking, all our custom socks have netting on them, most of the time on the instep section of the foot.
Q: Do you do custom children’s socks?
Yes, we can produce custom socks of all sizes, from XS to XL. To know more about the sizes we offer, please consult our size chart