Questions and answers from our clients

Visitor from Lenox, Iowa, United States

Customer service: Hello, thank you for visiting TeamCustomSocks.com Can I help you in any way?

Visitor: how much per pair with an order of 60 pair of socks?

Customer service: hello

Customer service: 60 are the minimum for high knee socks

Customer service: 120 pair that are not high knee

Visitor: I am looking for plain white socks with custom logo medium cuff socks

Customer service: $6.99 per pair

Customer service: knit design

Customer service: coolmax and lycra socks

Visitor: so it will be $6.99 per pair including the logo being printed on it?

Customer service: yes

Customer service: we do knit design

Visitor: why is knit design better than print?

Customer service: the knit design will last longer

Customer service: it looks better

Customer service: elite style socks are the popular ones right now

Customer service: with school logos

Visitor: are the elite style more expensive or still $6.99

Customer service: still $6.99

Visitor: ok, how do I design this? do I do it online or how does that work?

Customer service: you can send us your artwork with the mock up request that you can find here: https://teamcustomsocks.com/en/contact-us

Customer service: we have a design team that will create mock ups for you

Visitor: the elite socks don't come in all white do they?

Customer service: you can do whatever color you want

Visitor: what is the turn around time once the mock up is approved to getting the order?

Customer service: turnaround is 4-5 weeks from mock ups to delivery

Visitor: do you work off a P.O. or is payment needed first?

Customer service: either or

Visitor: ok also I have my resale license so what paperwork would I need to fill out?

Customer service: you don't need anything

Visitor: Ok does design process cost anything? and how do I get that started if I get the go ahead for this?

Customer service: after you approve a mock up we sample it, the cost is $75

Customer service: that amount will get refunded

Customer service: once we move to mass production

Visitor: or can it be applied to the cost of the invoice?

Customer service: yes exactly

Visitor: ok, and can I order in different sizes like medium, large etc?

Customer service: yes you can

Customer service: we have schools using this as a fundraiser

Visitor: Alright this seems easy

Customer service: the sales for the schools are through the roof

Visitor: yes I am looking to sell it to all the sports programs at the school

Visitor: okay, I need to get the okay to get this started how do I get back to you?

Customer service: come back here to chat if you have any questions.

Visitor: what is the other schools typical order amount 200 to 500 or what?

Customer service: between 240 and 500

Customer service: and they reorder pretty quick

Visitor: Okay well by the time I get the first order our football season will be over but those players may still buy them

Customer service: of course

Customer service: all the students love them

Customer service: we will design some pretty cool mock ups for you

Customer service: send me over the information

Visitor: Okay, I have to get the approval I can get that today, how do I get back to you once I get that approval?

Customer service: i will do the mock ups for free

Customer service:  just email us info@TeamCustomSocks.com

Visitor: Okay I will do that by the end of the night or tomorrow morning also you mentioned you would make a real mock up will I get to see the real mock up before complete approval?

Visitor: One last question what is the suggested retail cost?

Customer service: yes we will do several mock ups

Customer service:until we get it perfect to what you want

Customer service: they sell for about 12-15  dollars

Visitor: what format do you need the logo in? PDF or does it matter, colors are very important as well

Customer service: pd, jpg, ai

Customer service: i‘ll email you our color chat

Visitor: Okay when I get back to you I will email you a few things and explain my design so look for it tomorrow

Customer service: ok

Visitor: Perfect, I will get back to you by tomorrow

Visitor: Okay sounds good thanks for your help

Customer service: my pleasure, you have a great day!